Last updated: October 19, 2026
We want you to enjoy your Egan Collective desk mat. Please review this policy before purchasing so you know how we handle order issues, replacements and refunds.
Damaged, defective or incorrect items
If your order arrives damaged, has a manufacturing or printing defect, or you receive an item different from the one you ordered, please contact us within 30 calendar days of delivery. We'll review the issue and, when confirmed, offer a replacement or refund at no extra charge, as appropriate and subject to applicable law.
To help us resolve the issue, please include your order number, a brief description, and clear photographs showing the problem. For most confirmed product defects, you won't need to send the damaged item back unless we specifically request it.
Change-of-mind returns and exchanges
Because each desk mat is produced for an individual order, we do not accept standard returns or exchanges for a change of mind, an incorrect size or design selected at checkout, or personal preference. Please review the product images, size (including the listed measurements), and order details carefully before completing checkout.
This does not affect your rights if an item is damaged, defective, incorrect or not as described, or any other rights you have under applicable law.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it. We will try to help if the order has not entered processing, but changes or cancellations cannot be guaranteed once preparation has started.
Refund processing
If a refund is approved, we will initiate it to the original payment method. Your bank or payment provider may take several business days to post the funds. We'll let you know when the refund has been issued.
Shipping problems
If your order has not arrived or appears lost, contact us through our Contact page with the order number and tracking information, if available. We will review the circumstances and help determine the next steps. Our Shipping Policy provides more delivery information.
How to contact us
For a replacement, refund request or other order issue, please visit our Contact page and include your order number. Please do not mail an item back without contacting us first.